PRIVACY & SECURITY POLICY
DATE OF LAST UPDATE: 12/12/2020
This Privacy & Security Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from Nymeryers.com (the “Site”).
Nymeyers.com is the retail website of Nymeyer’s at Tanglewood. Our goal is to continue providing top quality products and a positive experience for the horse and rider! We know that one of your main priorities is protecting your privacy and security online, therefore we make it our priority also. Below is Nymeyer's at Tanglewood's firm commitment to those efforts as well as our privacy and security statement.
We Protect Your Information
This website has implemented security features to protect the loss, misuse, and alterations of information that is under our control. All of your information is transferred using state-of-the-art SSL technology to encrypt and secure your personal information before it is relayed. Secure Socket Layer (SSL) technology is the industry standard in Internet encryption. It safely encrypts all your personal information including your name, credit card number, and address so that is can't be read enroute from you to nymeyers.com.
- You use the Site;
- You contact us through any format; via the Site, by email, by phone, text, messaging, chat, shows (in- or out-of-state), etc.
- You provide us with your personal information in any other way (e.g. through webinars, user conferences, our mobile unit, customer tabs at horse shows, feedback sharing, requests to evaluate your assets, etc.); and/or
- d. we contact you about any new commercial offers, updates to our products, advertisements, promotions, newsletters, content, and events.
Information You Provide to Us
We may collect information from you when you place an order, when you contact our support services or contact us via e-mail, telephone, post, live chat, contact forms, etc.
When you submit a contact form, we may ask you for the following information: your first and last name, your email address, your phone number, and your address. Also, when you submit the request or fill out the form, we will collect your IP address in order to identify your location. We may on a rare occasion ask that you provide proof of your identification including, but not limited to, a copy of your driver’s license, your passport, bank statement, utility bill, tax document, or any other documents that we deem necessary to verify your identification.
Information We Collect from You
Certain information may be collected and stored when you are interacting with our Site and can include internet Protocol (IP) addresses, time/date stamp, behavioral information, interest data, and unique IDs. As you browse our Site, we will collect information about individual web pages and/or products viewed, what websites or search terms referred you to our Site as well as information about how you interacted with the Site. This automatically-collected information is known as "Device Information". We may share some of your information with some third-parties whom we select to assist in supporting our customer service, marketing, and/or company operations. For example, included may be third part service providers to perform analysis of web traffic, marketing campaign emails (and other emails), monitor our website for usability, ease-of-use, etc., show and send advertisements, promotions, and track customer requests. These third-party providers may include, but are not limited to: Google, Facebook, Shopify, Etc.
Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect information from you that is necessary to process your order, including: Your name, billing address, shipping address (if different), payment information (including credit card numbers), email address, and phone number. We refer to this information as "Order Information.”
We use the Order Information to fulfill order placed through the Site (including processing payments, arranging shipping, preparing invoices and/or order confirmations. Additionally, we may use this Order Information to: Communicate to you, screen orders for potential risk or fraud, and provide you with information or advertising relating to our products or services.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful requests for information we receive, or to otherwise protect our rights.
Cookies and Related Technologies
Data Management and Security
The personal information that you provide to us is stored on servers with restricted access. In addition, we restrict access to personal information to our employees who need to know this information. However, no server, computer or communications network or system, or data transmission over the Internet can be guaranteed to be 100% secure. AS A RESULT, WHILE WE STRIVE TO PROTECT USER INFORMATION, WE CANNOT ENSURE, GUARANTY, OR WARRANT THE SECURITY OF ANY INFORMATION YOU TRANSMIT TO US OR THROUGH THE USE OF THE SITE AND YOU ACKNOWLEDGE AND AGREE THAT YOU PROVIDE SUCH INFORMATION AND ENGAGE IN SUCH TRANSMISSIONS AT YOUR OWN RISK. ONCE WE RECEIVE A TRANSMISSION FROM YOU, WE WILL ENDEAVOR TO MAINTAIN ITS SECURITY ON OUR SYSTEMS. YOU MAY MODIFY YOUR PERSONAL INFORMATION YOU HAVE DISCLOSED TO US BY FOLLOWING THE APPLICABLE INSTRUCTIONS ON OUR SITE.
The Site is not intended for children under 13 years of age. No one under age 13 may provide any personal information to or on the Site. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on this Site or on or through any of its features, register on the Site, make any purchases through the Site, use any of the interactive or public comment features of this Site or provide any information about yourself to us, including your name, address, telephone number, e-mail address or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information.
If you believe that we might have inadvertently collected information from a child under 13 without parental consent, please contact us at firstname.lastname@example.org.
You have the right to ask us not to process your personal information for marketing purposes. You can do this at any time clicking on the “unsubscribe” link in any email we send you. You can also opt out of marketing by emailing email@example.com.
Data protection law gives you the right to access your personal information, to object to the use of your personal information for certain purposes, and the right to erase, restrict or receive a machine-readable copy of your personal information. You may contact us regarding your personal information, and in compliance with our obligations under applicable data protection laws, we will treat your personal information accordingly.
You can access, update and delete your information by emailing us at firstname.lastname@example.org or contact us by mail at:
Attn: Privacy Customer Support
930 Grand Avenue
West Des Moines, IA 50265
We will handle your request in accordance with state privacy laws. This means there may be legal reasons why we cannot fulfill all requests.